Royalcasino Privacy Policy — Our Commitment to Protecting Your Data

As one of Bangladesh's most trusted online gaming platforms, royalcasino places the highest importance on user privacy. This policy explains how royalcasino collects, stores, and uses your information. We believe transparency is the foundation of trust, so everything is laid out clearly.

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1. What Information We Collect

Various types of information may be collected when you create an account at royalcasino and as you continue using the platform. This information falls into two main categories:

Information provided directly by you:

• Full name and date of birth
• Email address and mobile number
• Residential address
• Payment method details (bKash, Nagad, bank account number)
• A copy of your national ID or passport for identity verification

Automatically collected information:

• IP address and device type
• Browser and operating system information
• Time and duration of site visits
• Log of pages visited
• Gaming history and transaction records

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2. Purpose of Data Collection

Royalcasino uses your data only for specific, legitimate purposes. The main reasons we use your information are:

• Creating, verifying, and managing your account
• Processing deposits and withdrawals
• Preventing fraud and money laundering
• Meeting legal obligations and complying with regulatory requirements
• Providing customer support and resolving complaints
• Maintaining platform security and resolving technical issues
• Delivering a personalised gaming experience
• Keeping you informed about offers and promotions, subject to your consent
• Promoting responsible gaming and supporting players who may need help

Royalcasino never uses your information beyond the purposes stated above. If your data needs to be used for any new purpose, you will be informed in advance and your consent will be obtained where required.

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3. Sharing & Disclosure of Information

Royalcasino does not sell your personal data to any third party. However, limited information may be shared in specific circumstances:

• Service Provider Partners: Payment processors, identity verification agencies, and technology infrastructure providers receive only the data they need to carry out their specific functions.
• Legal Authority: Information may be disclosed to the relevant authorities in the event of a court order or legal obligation.
• Fraud Prevention: Certain information may be shared with regulatory authorities for the purpose of preventing money laundering and fraud.

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4. Cookie Policy

The royalcasino website and app use cookies to enhance your experience. Cookies are small data files stored on your device. We use the following types of cookies:

• Essential Cookies: Required for the site's core functionality. Without these cookies, the site cannot operate properly — they are essential for maintaining login sessions and ensuring security.
• Performance Cookies: Used to analyse how well different parts of the site are performing. This data is collected anonymously.
• Functional Cookies: Used to remember your preferred language, theme, and other settings.

You can manage cookies through your browser settings. However, disabling essential cookies may cause certain royalcasino services to not function properly.

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5. Data Retention

Royalcasino retains your data only for as long as necessary. In general:

• Data associated with active accounts is retained for as long as the account remains open.
• Following account closure, certain data may be retained for up to 5 years to meet legal obligations.
• Transaction records are retained for the period required under applicable financial regulations.
• Once the retention period expires, data is deleted securely and permanently.

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6. Your Rights

As a royalcasino user, you have the following rights:

• Right to Access: You can submit a request to find out what information we hold about you.
• Right to Rectification: You can request corrections to any information that is inaccurate or out of date.
• Right to Erasure: In certain circumstances, you may request that your data be deleted.
• Right to Restrict Processing: You can restrict how your information is being used.
• Right to Object: You can object to your information being used for specific purposes.
• Right to Data Portability: You can request a copy of your information in a readable format.

To exercise any of these rights, please contact us by email. royalcasino will endeavour to respond to your request within 30 days.

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7. Security Measures

Royalcasino employs industry-leading security measures to protect your data:

• All data transfers are secured using 256-bit SSL/TLS encryption.
• Our servers are housed in secure data centers with 24/7 monitoring.
• Regular security audits and penetration testing are conducted.
• Staff access to data is controlled on a need-to-know basis.
• Real-time monitoring is in place to detect and flag suspicious activity.

Please note that no data transmission over the internet is 100% secure. Always keep your password confidential and avoid logging in from someone else's device.

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8. Policy Changes

Royalcasino may update this privacy policy as needed. If any significant changes are made, we will notify you by email or through a notice on the site. Continued use of the site after any changes will be taken as acceptance of the updated policy. We recommend revisiting this page from time to time.

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9. Contact Us

If you have any questions, complaints, or requests regarding this privacy policy, please get in touch:

• Email: support@royalcasino.ws
• Response Time: Typically within 24–48 hours on business days